Payment Policy

At Saxumo, we aim to make your shopping experience smooth, secure, and flexible. This Payment Policy outlines the payment methods we accept, how transactions are processed, and what you need to know before finalizing your order.

Accepted Payment Methods

We accept the following secure payment options:

  • Debit/Credit Cards

  • Digital Wallets

  • Buy Now, Pay Later Services

All payments must be completed at checkout before your order can be processed and shipped.

Payment Security

Your security is our top priority.

  • Saxumo.com uses SSL encryption to protect your personal and financial data.

  • We do not store your full payment information, transactions are securely processed by our payment providers.

  • All payment platforms are PCI-DSS compliant and meet the industry’s highest security standards.

When Will I Be Charged?

  • Card & PayPal Payments: You will be charged immediately after your order is confirmed.

  • Klarna & Clearpay: Charges are subject to your agreement with the provider. Depending on your chosen plan.

Refer to Klarna or Clearpay’s terms for full details.

Order Confirmation

Once your payment is approved, you will receive an order confirmation email. If there’s an issue with your payment, we’ll contact you via the email or phone number provided at checkout.

Currency

All prices and transactions on Saxumo.com are processed in Pound Sterling (£ GBP). We currently only serve customers in the United Kingdom.

Payment Issues

If your payment is declined:

  • Please double-check your card details

  • Ensure your billing address matches your card provider’s records

  • Try an alternative payment method

  • Contact your bank to ensure the transaction isn’t being blocked

If issues persist, please reach out to our support team at support@saxumo.com.

Refunds

Approved refunds are issued to your original payment method within 3–5 business days after processing. Timing may vary based on your bank or provider (e.g., Klarna, PayPal).

Fraud Prevention

To prevent fraud, we reserve the right to:

  • Request additional identification or verification

  • Cancel any order if fraudulent activity is suspected

  • Refuse service to accounts flagged for suspicious behaviour

Questions?

If you need help with your payment or have a question about your transaction, our support team is happy to help:

Email: info@saxumo.com
Hours: Monday–Friday, 9 AM – 5 PM (UK Time)